Data Deletion Instructions

Melossom Analytics, operated by Aureus Management Ltd (Melossom)

If you have connected your Instagram account to Melossom Analytics, you can remove our access and have the data we hold about your account deleted at any time. There are two steps: disconnecting stops us collecting anything new, and a deletion request removes what we already hold.

Step 1: Disconnect your Instagram account

• In the Instagram app: open Settings and activity, then Website permissions, then Apps and websites, then Active. Find Melossom Analytics and tap Remove.
• On the web: go to instagram.com/accounts/manage_access, open the Active tab, find Melossom Analytics and click Remove.

Removing the app revokes our access token immediately. We can no longer retrieve anything from your account from that moment.

Step 2: Request deletion of the data we hold

Email mgmt@melossom.com with the subject line Data deletion request, and include your Instagram username. We will confirm receipt within 5 working days and complete the deletion within 30 days.

What gets deleted

• Your access token and Instagram user ID.
• Profile details we hold for the account: username, account type, follower counts.
• Media records collected from the account: post identifiers, captions, links, thumbnails and timestamps.
• All performance metrics collected for the account and its media, including daily history.
• Any reports or planning records that identify the account.

We may retain minimal records where the law requires it, for example invoices and accounting records, and these will not include Instagram data. We will email you to confirm once deletion is complete.

If you are a Melossom client

If we manage your account under an active agreement, deleting this data will affect our ability to plan and report on your content. We will talk it through with you before proceeding, but we will still honour the request.

Questions

Anything else about your data is covered in our Privacy Policy, or email mgmt@melossom.com.